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Refund Policy

1. OverviewAt CaptinQ, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds, returns, and exchanges may be granted.2. Eligibility for ReturnsYou may return most new, unused items within 14 days (or as required by local law) of delivery for a full refund or exchange. To be eligible for a return:The item must be unused, undamaged, and in its original packaging.Proof of purchase (order confirmation or receipt) must be provided.Certain items, such as perishable goods, personal care items, digital products, or customized products, are not eligible for return unless they arrive damaged or defective.3. Damaged or Defective ProductsIf you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receipt. We may request photographic evidence to process your claim. Upon verification, we will offer one of the following solutions:A replacement of the item (if available), orA full refund to your original method of payment.CaptinQ will cover return shipping costs for damaged or incorrect items.4. Return ProcessTo initiate a return:Contact our support team at support@captinq.com