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CaptinQ Marketplace CaptinQ Marketplace
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Cancellation Policy

Orders may be canceled under the following conditions:

Buyer Cancellation

Buyers may cancel an order:

  1. Before the seller confirms shipment
  2. Within the timeframe specified on the product page

Seller Cancellation

Sellers may cancel orders if:

  1. The item is out of stock
  2. There is suspected fraud
  3. Payment was not successfully processed

Platform Cancellation

The platform may cancel transactions if:

  1. Fraud or suspicious activity is detected
  2. Platform rules are violated


Refunds for canceled orders will be processed according to the Refund Policy.